People Love Institutions Institutions are comforting and predictable. They bring some measure of order to the world, even when that order is rife with inefficiency. When we moved to Costa Rica, one of the surprising differences that we encountered was that there is no postal delivery service. Because there’s no postal service, there was never any need for mailing addresses, and so houses and businesses are often referenced by landmark. I shit you not, we visited a freight importer’s office whose address was “200 meters west of the Firestone”.